Refund policy
Last Updated: January 2026
At OfficeFileShop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We proudly offer a 30-day return policy from the date your order is delivered.
Eligibility
Items must:
- Be returned within 30 days of delivery.
- Be unused or only minimally handled.
- Include original packaging whenever possible.
- Not be intentionally damaged.
Free Returns
We provide free returns worldwide for eligible orders.
Refunds
Once your returned item is received and inspected, refunds will be processed back to the original payment method.
Refund processing usually takes 5–10 business days, depending on your payment provider.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us within 7 days with photos of the product and packaging.
We'll gladly provide:
- Replacement
- Full refund
- Alternative solution
Non-Returnable Items
Returns may not be accepted for:
- Personalized products
- Final sale items
- Products intentionally damaged after delivery
How to Start a Return
Email:
Please include:
- Order number
- Customer name
- Photos (if applicable)
- Reason for return